a matter of trust in business

A keynote fromĀ Peter Sondergaard SVP Gatner, ended with the phrase “may the computing force be with you” but spent a great deal of time covering the topic of social computing and trust. In terms of social computing and it’s clearly ‘much more than just adding a Facebook logo to your web site’ was a key message from Gartner, a hugely respected thermometer of trends, was “do not put in place a policy or technology to inhibit this”, those that do will be big losers.

The example of a major Norwegian packaged food manufacturer was used and a little know fact that 18% of Norwegians eat pizza on Christmas eve. The IT department had engaged with its consumers and was talking parts in conversations with them. As a result of engaging with it’s customers a signal was picked up that ‘paprika’ was not liked in many of its pizza products. This signal identified through trusting the IT department to engage led to the development of a product that excludes ‘paprika’. This paprika-less pizza has gone on to be the biggest selling product in the range.

The trend of social computing was the number one trend highlighted by Gartner, the ability to engage the consumer and allow them to contribute to the business is not to be ignored. Technology can enable trust to be managed, revisit behaviors as the world is changing

also posted on the Orange Business Live Blog

#orangelive10

Jaiku

I mentioned Jaiku a while back, with a little bit more time on my hands this week I’ve been able to install it on my Nokia N73 and have a play.

I like the presence aspects and location reporting.

It’s very much a microblogging tool, for stuff that’s too trivial to make it here.

Ken has written three part comprehensive review of the new beta app (which unfortunatly is a closed beta). I’m looking forward to that app as it offers way more interaction than the current version.

You will have also noticed (you may not have noticed if you read via an aggregator) that I’ve added a Jaiku presence button to my blog.

My Jaiku micro blog is here