We’re off on vacation soon and the kids have decided they now like the kite that was bought for them as a present.The kite which was a present is a single line kite and pretty boring once it’s flying. So I’ve picked up a wing style sports kite from Symphony, it’s 1.2m’s wide and has two lines so can be flown and made to do more tricks. I’m not sure our eldest who’s soon to be five will be able to fly it on her own, but maybe with a little help, might be able to make it do some cool stuff.
Blognation wrote a post entitled Lose Customer Trust in One Easy Step: Volkswagen Demonstrates here
I don’t think that they made it clear what the actual problem was and just sensationalized the story by saying it was VW, when it wasn’t, it was his local dealership.
Anyway I left them the following comment trying to explain where I think they went wrong. I have to disclose I have no relationship with VW whatsoever but have had several VW’s and have just ordered my fourth.
I think you’re being a little unfair to VW here. You didn’t deal with VW you dealt with a channel, in this case a bricks and mortar dealer, who just says “it’s volkswagen here” to make it easier for customers.
Your problem should be with the dealership and not VW themselves. You’ve not thought this through. VW did not ignore your request, The VW dealer in santa monica or it’s parent company LAcarGuy ignored it and you should say that.
Are you going to say I hate Microsoft, if you buy a Dell PC with their demoware on it? No you’d say I hate Dell
Volkswagen didn’t ignore your request LAcarGuy did and you should take it up with them. Nobody would read your post if you said I hate LAcarGuy, but if you say I hate Volkswagen you get a bigger audience, so we know why you did it.
Anyway, don’t give up on VW because a dealer sucks, hit them where it hurts and move to another, but tell them why first.
I thought this post was topical because Chris Brogan had posted about his love for the Saturn another car and how big companies should use social networking. I think there’s enough there for another post on that subject..we should have facebook style directories within enterprises for sure.
I’m sorry Robert, but you’ve just become like any other tech blogger out there.
I think you’ve lost the usp that made me want to read your blog. You blog had weight when you were at MS, I don’t think it has the same ‘weight’ now.
When you were at Microsoft it was really cool to see what was going on in the inside. Living the whole naked conversation thing, the real purpose of blogs, having the conversation between people, whether it’s an individual or a group of people.
So good luck with Tech podcast ..I can’t remember the real name (not a good sign), it was nice knowing you and I’m sure you’ll do great, but you’re no longer on my ‘must read’ list. Maybe I’ll come back sometime down the road, but for now…
Thank you, I had a great time and goodbye.
The new Samsung barcode reading microwave went bang..it’s going back.
Back home at the weekend it’s been a busy week as we’re negotiating a contract clause with a partner. It was down to London Thursday and then over to Paris Thursday evening via Eurostar and then a BA flight back to Manchester on Friday evening.
Friday was just too hectic, a partner kick off meeting for 3 hours, followed by some prep on the contract negotiation then straight into an hour conf call with the Global team and the straight into a 55 minute meeting with another Telco before hoping on the shuttle to CDG.
Glad to be home.
Slightly off topic maybe, but it’s a smart oven nonetheless. It’s got a barcode reader on it and it can read the cooking instructions from the food itself and work out what program is required.
Can’t wait to see the barcode genetically grown in to potatoes and we’ll be away.
The serious side to this is the design. Samsung is making some really cool products and this microwave stood out a mile from the other silver boxes. Even though it was 25% more than the other boxes we just had to have this one.
Back at work today.
Hundreds of emails which took me all day to plough through.
Managed to catch up on bloglines too.
Now I’m feeling a bit more connected and in-touch since the christmas break.
I’ve been thinking about a blog overhaul, I’m still making notes, but you may see some changes here over the next few weeks.