The register has an interesting post on the problems Sky has had moving it’s email over to an outsourced partner. What I found was interesting is that the email outsource is to Google. I must have missed this move by Google to move into the outsourcing space.
When you sign up with Google, you know they read your emails and place adverts next to your mail. So if you sign up that OK’s, you know what you’re getting into. But I wonder here if this is just using Google’s SMTP infrastructure, or is a wholesale swap out to gmail. If it’s a swap out to gmail. I wonder if the Sky customers know that their mail is now being read by Google?
But as the original post on the register suggest’s I bet there is a huge number of customers who’ve no idea how to change their pop and smtp settings, another great example of customer care in the broadband space.