By way of an example to show the changes currently taking place in BT Retail, Stephen (Stephen Stokols, Vice-President of strategy and business development) presented one of the forthcoming new web services that has been developed in-house (in India), called BT Contact. The aim of BT Contact is to provide a federated communication portal that links all of your email accounts, IM clients and address books in one place whilst additionally providing a host of value added core digital communication services such as VoIP, SMS and a yellow pages business finder service.
BT continues to grow it’s business ventures outside of the traditional voice business [via]. As the TechCrunch post says, it follows a few other sites doing similar things. But BT have an advantage getting this product in fromt of the eyeballs of all it’s BT Broadband customers, when it launches.