From Yesterday’s online section of the Guardian, stat of the week; Virgin Mobile tops the JD Power customer satisfaction survey with a score of 738.
Industry Average 711
Virgin has a considerable margin there, and it must be down to customer service and the package you get from Virgin. The reasoning behind this is that Virgin is a Virtual Network Operator (VNO) with T-Mobile providing the bandwidth. So both Virgin and T-Mobile use the same network, yet one scores way above average and the other way below. It looks like T-Mobile’s got some work to do, but I also remember that orange used to win this accolade year in year out, something’s are slipping there too.